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Privacy Policy

Last updated: September 14, 2026

FerraLink (“FerraLink,” “we,” “us,” or “our”) operates ferralink.com. This Privacy Policy explains what information we collect, how we use it, and your rights regarding that information. By using our website or submitting a form, you agree to this policy. Our Terms & Conditions govern purchases and use of our online tools.

Scope. This policy applies to visitors and customers who use ferralink.com, submit forms, or communicate with us about submounts, hermetic packages, and engineering services. For website forms and direct inquiries, FerraLink acts as the data controller. Formal mutual NDAs and production contracts may include additional confidentiality terms — see Confidentiality & NDA.

This policy is structured using common B2B website privacy requirements (including checklists published by providers such as Termly). It is not legal advice; consult qualified counsel for your jurisdiction.

1. Information We Collect

We collect information you provide directly when you:

  • Submit a contact, pricing, or walkthrough request (name, email address, company, project details, timeline, and product interest)
  • Request an evaluation sample (email address, company name, selected product)
  • Submit an RFQ or free DFM review (contact details, material and geometry requirements, power/thermal targets, notes, and optional design files such as DXF, Gerber, or STEP)
  • Use the Submount Advisor or engineering package intake (name, email, company, die and stack inputs, simulation summaries, recommended material, and notes you choose to share)
  • Request early access to pre-release products (for example, CVD diamond submount evaluation)
  • Email us directly at info@ferralink.com

When you run a Submount Advisor simulation without submitting contact details, we may still log anonymized or pseudonymous technical inputs (such as die size, power, and triage path) to improve the tool. That log is not linked to your email unless you later submit a form that includes it.

We also collect limited technical information automatically when you visit our site, including IP address, browser type, pages visited, and referring URL. This data is collected through Vercel Analytics and, if you accept cookies, Google Analytics.

Our site may store temporary data in your browser (session storage) to prefill forms or remember in-progress advisor or package flows. This data stays on your device until you clear it or close the browser session; it is not sent to us until you submit a form.

2. How We Use Your Information

  • To respond to your inquiry, sample request, RFQ, or engineering intake
  • To send you pricing, technical documentation, quotes, or scoped statements of work you requested
  • To follow up on submitted orders, package requests, or advisor leads
  • To maintain customer relationship records in our CRM and ERP systems
  • To improve our website, Submount Advisor, and understand which content is useful to visitors
  • To comply with legal obligations

We do not sell, rent, or share your personal information with third parties for their independent marketing purposes. We do not sell or share personal information for cross-context behavioral advertising (California “Do Not Sell or Share”).

Legal bases (EEA / UK visitors)

Where GDPR or UK GDPR applies, we rely on:

  • Contract / pre-contract steps — to respond to your sample request, RFQ, quote, or engineering intake
  • Legitimate interests — site security, fraud prevention, improving our tools, and B2B follow-up on inquiries you initiate (balanced against your rights)
  • Consent — non-essential analytics cookies (Google Analytics) only after you choose “Accept all” on our cookie banner
  • Legal obligation — where retention or disclosure is required by law

Providing contact and project information through our forms is voluntary, but we cannot respond to RFQs, samples, or quotes without the details needed for that request.

3. Technical Data and Design Files You Submit

When you upload drawings, Gerber files, STEP models, stack inputs, or other technical data through our RFQ, DFM review, package quote, or Advisor flows, we treat that information as business-sensitive and use it only to evaluate, quote, or support the engagement you requested.

  • Design files and technical inputs remain your property. We do not publish them on our website or use them to develop products for other customers.
  • Access is limited to FerraLink personnel and qualified manufacturing partners who need the information to quote or produce your parts — not for unrelated marketing or third-party resale.
  • For formal mutual NDA protection before sharing highly sensitive programs, see our Confidentiality & NDA terms or email info@ferralink.com with the subject line “Mutual NDA request.”

4. Email Communications

If you submit a form on our website, we may follow up by email regarding your inquiry. These are transactional communications directly related to your request. If you wish to stop receiving follow-up emails, reply to any email from us with “unsubscribe” in the subject line and we will remove you from our contact list within 5 business days.

5. Third-Party Services

We use the following third-party services to operate our website and respond to inquiries:

  • Vercel — website hosting, performance analytics, and speed insights. Vercel may collect anonymized usage data. See Vercel’s Privacy Policy.
  • Resend — email delivery used to notify our team when you submit a form. See Resend’s Privacy Policy.
  • ERPNext — customer relationship and lead management (primary CRM for quotes and follow-up). Form submissions may create or update Lead records in our ERPNext instance.
  • HubSpot — supplemental CRM sync for some form submissions. HubSpot may also set cookies or collect usage data through scripts on our site. See HubSpot’s Privacy Policy.
  • Google Analytics — site usage analytics, loaded only if you click “Accept all” on our cookie banner. See Google’s Privacy Policy.
  • Supabase — secure database storage for Submount Advisor and engineering lead events when configured in our production environment. See Supabase’s Privacy Policy.

These providers process data on our behalf under their own privacy policies and applicable data processing terms. We do not use third-party advertising or remarketing pixels.

6. Cookies and Browser Storage

We use cookies and similar technologies as follows:

  • Cookie consent preference — stored in your browser (local storage) when you accept or decline analytics cookies.
  • Google Analytics — a visit is recorded only after you choose “Accept all.” The banner sits at the bottom of the page and does not cover the article. If you choose “Reject all,” we do not start a Google Analytics session. The first measured page is the page you are reading when you accept.
  • HubSpot — may set cookies or use local storage for CRM and site analytics as described in HubSpot’s documentation.
  • Vercel Analytics — privacy-oriented, cookieless page-view analytics that does not require cookie consent on our site.
  • Session storage — temporary browser storage for advisor handoff, package intake prefill, and funnel session IDs. Not shared with third parties except as part of analytics events after you accept cookies.

You can control cookies through our banner (“Accept all” or “Reject all”), your browser settings, or the cookie preferences link below. Choosing Reject all does not block access to the site or your ability to submit forms.

7. Data Retention

We retain your contact information and form submissions for as long as necessary to fulfill your request, maintain our business relationship, support engineering engagements, and meet legal or accounting requirements. Advisor simulation logs and CRM records follow the same retention approach unless you request deletion. If you request deletion of your data, we will do so within 30 days unless retention is required by legal obligation.

8. Your Rights

Depending on your location, you may have the right to:

  • Access the personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of your information
  • Object to or restrict processing of your information
  • Withdraw consent at any time (where processing is based on consent)

To exercise any of these rights, email us at info@ferralink.com. We will respond within 30 days.

9. California Privacy Rights (CCPA)

California residents have the right to know what personal information we collect, the right to delete that information, and the right to opt out of any sale of personal information. We do not sell personal information. To exercise your rights, contact us at info@ferralink.com.

10. International Visitors

Our website is operated in the United States. If you are visiting from the European Union, United Kingdom, or another region with data protection laws, please be aware that your information will be transferred to and processed in the United States. By using our site, you consent to this transfer.

11. Security

We take reasonable technical and organizational measures to protect your information from unauthorized access, disclosure, or loss. All data transmitted to and from our website is encrypted via HTTPS.

12. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will update the “Last updated” date at the top of this page. Continued use of the website after changes constitutes acceptance of the updated policy.

13. Children’s Privacy

ferralink.com is a B2B engineering site. We do not knowingly collect personal information from anyone under 16. If you believe a child has submitted information to us, contact us and we will delete it promptly.

14. Contact Us

If you have questions about this Privacy Policy, wish to exercise your privacy rights, or need the legal entity name for contracts or NDAs, contact us at:

FerraLink (trade name; legal entity name provided upon request for signed agreements)
Email: info@ferralink.com